Shipping & Returns
In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, TNT, Couriers Please, Startrack & Toll.
These freight providers deliver to business or residential addresses – Monday to Friday 9am – 5pm. Delivery is not available on weekends, public holidays or after business hours.
When you purchase from us you will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
| Approximate Delivery Times | |
| Brisbane, Sydney, Newcastle | 1-3 business days after dispatch |
| Canberra, Melbourne | 3-5 business days after dispatch |
| Perth, Hobart, Darwin | 5-9 business days after dispatch |
| Non Metro – QLD, Nth QLD, NSW | 3-5 business days after dispatch |
| Non Metro – TAS, VIC, SA, WA | 4-12 business days after dispatch |
| Non Metro- NT , Far North WA | 7-14 business days after dispatch |
Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carrier's control.
Important Note: If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. DJ’s EMPC is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date.
Buyers in extreme remote areas will need to collect from the nearest freight depot. Please contact us if you need to confirm if you are in these areas.
Large items take more time please allow an extra 2 – 4 working days for delivery on top of the above.
Shipping Backorders
If a product shows as back ordered you can still order it with the peace of mind that it will be shipped from us within the next 2-5 business days if our supplier has stock. We may even be able to offer delivery directly from the supplier, cutting down freight time.
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If the shipment was refused we will contact you to obtain why and take action from there.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.
